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Terms of service

Tatlum Solutions SL is committed to providing services to the client, subject to the following Terms of Service Use of the Taltum Solutions SLService implies acceptance of the ' Terms of Service 'All the provisions of this contract are subject to change from time to time at the discretion of Taltum Solutions SLThe customer understands that the change to the Terms of Service for Taltum Solutions SLwill not be grounds for early termination of the contract or non-payment, by accepting these terms you indicate that you also accept Minecraft End User License Agreement.

Reimbursement and Disputes

Any type of service can not be reimbursed once the invoice has been validated and the service has been delivered. In case our system does not deliver the server in less than 3 hours for reasons of stock or any other type of problem, you can request a refund through a Sales ticket. If you send a ticket to the Support department, you will not be reimbursed. However, in case the payment has not been received by us since PayPal in some cases leaves some payments pending to review and thus avoid fraud or that Paymentwall does not validate the payment since in some payment methods of the platform Paymentwall are validated manually and can take up to 48 working hours for the payment to arrive and the order can be validated and the product delivered.

Taltum Solutions SLwill not be responsible for the automatic renewal of the services subscribed unless prior cancellation of the same by the client, otherwise it will not be required reimbursement by the customer.


The service will be suspended on the day of expiration, giving access to be able to pay it within 3 days, in case of not making the payment of the invoice the service will be suspended completely and its files deleted, you can also cancel at any time your server so that it does not generate an invoice for next month in

Limitation of Liability and Exclusion

Taltum Solutions SLin no case, will be responsible for any loss of data, interruption of information, or the distribution of information, including but not limited to unauthorized access to our systems. servers or any other data loss. Taltum Solutions not responsible for any interruption, delay, or disconnection of services for any period of time.

Taltum Solutions not responsible for any action taken on or in our Minecraft servers themselves. The only role of Taltum Solutions to provide server connectivity.


Any requests for support needed for Taltum Solutions S.L.products must be submitted through the billing system through tickets. A ticket can be sent from Any other form of contact other than the system Default tickets are not guaranteed an adequate response from an official representative. Remember that all our services are not managed so if you have any configuration problem within the VPS we can not help you, except for a global problem that we should intervene or have hired a Managed Service pack.

MySQL Agreement

While we offer the creation of instant databases from our Multicraft panel, it is necessary to understand that our databases are provided as a free service. Due to this we do not hold any responsibility for the loss of MySQL data or corruption. By using a database provided by Taltum Solutions S.L., you understand that we reserve the exclusive right to terminate it if deemed necessary. In addition, our MySQL service is not to be used for personal use, this is not limited to, but includes the use of MySQL for private websites, and other non-server uses.


Taltum Solutions S.L.can not guarantee that all promotions and discount vouchers will remain operational at all times.

Legal contact

Taltum Solutions SLreserves the right to seek and consult with the appropriate authorities that may participate in the event of an issue that arises if it is through the violation of this policy or another illicit act that requires the participation of the forces of order.

Taltum Solutions SLrefers to any communication between the parties as confidential, about the distribution of any communication, unless prior approval is in place, we will take action for the full weight of the law. With the purchase of a server from Taltum Solutions SLthat allow us to modify the server, which includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to the execution of a Minecraft server.

Any verbal or written threats that compromise our server systems or any other equipment owned by Taltum Solutions S.L.will be taken seriously and will result in further investigation and potentially litigation. It will be suspended After cancellation of payments to Taltum Solutions S.L.your server. Files will be kept as long as possible after termination or suspension; however, the guaranteed amount of time is indeterminate. Taltum Solutions S.L.reserves the exclusive right to stop, start, and modify your server.

Unlimited Policy

While we offer unlimited bandwidth and space for our clients, we reserve the right to remove excessive file (s) such as large registers, redundant backup copies or other files that may affect the node. This policy is in place to protect our users, since the disks are completely (SSD), it can and will cause the corruption of many files in the unit.

Unfair use - Disk space

If we find the server using any type of system to circumvent the limits placed on your server (such as slots or amount of RAM) your server is subject to being fired without reimbursement.


In addition, we reserve all rights to interrupt the server or service on any violation of these terms, or any other basis if we deem it necessary.

Illegal Use

Services Taltum Solutions S.L.may not be used for illegal purposes or in support of illegal activities.

Taltum Solutions S.L.reserves the right to cooperate with legal authorities and/or third parties harmed in the investigation of any crime or civil offense.


The use of Taltum Solutions SLservices to transmit any material (by email, upload, post or otherwise share) that threatens or encourages damage or destruction of tangible property.p>


The use of Taltum Solutions to transmit any material (by email, upload, post or otherwise) that harasses another.

Counterfeiting or impersonation

Adding, deleting or modifying the identification of the header information of the network in an effort to deceive or mislead is prohibited. Attempting to impersonate another person through the use of false headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Fraudulent activity

The use of the Taltum Solutions SLservice to make fraudulent offers to sell or buy products, articles or services, or to advance any type of financial scam such as 'pyramid schemes' and 'chain letters' '.

Unauthorized access

The use of the Taltum Solutions SLservice to access, or try to access the accounts of others, or to penetrate, or attempt to penetrate, security measures of Taltum Solutions SLor software of the computer of another entity or hardware, electronic communications system, or telecommunications system, whether or not the intrusion into corruption or loss of data, is expressly prohibited and the offender Taltum Solutions SLaccount is subject to immediate termination and further investigation.

If you provide the data of your server to any person, access your server and delete everything or do things incorrectly, we will not take care of these damages, in the case of attacks of denial of service or other use illegal in our terms of service, the charge will be for you. We are not responsible for any damages that can be made by any Discord member such as Helper or Moderators since it is not an official staff of our company, they are only to moderate the Discord but not to help with internal aspects.

Network interruptions and unpleasant activity:

The use of the Taltum Solutions S.L.service for any activity that affects the ability of other people or systems to use the services of Taltum Solutions S.L.or Internet. This includes 'denial of service' (DoS) against another network host or individual user. The interference or interruption of other users of the network, services or equipment is prohibited. It is the Member's responsibility to ensure that your network is configured in a secure manner. A subscriber can not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A subscriber may not allow their network, through action or inaction, to be configured in such a way that gives a third party the ability to use their network illegally or improperly. The entry and/or use of another company and/or the computer system of the unauthorized individual will result in the immediate termination of the account. Taltum Solutions SLwill not tolerate any customer trying to access the accounts of others, or penetrate the security measures of other systems, whether or not the results of intrusion into corruption or data loss.p>


Fraud consists of a misrepresentation or misleading statement, the deed or the activity carried out with the intention that the person who receives it will act on it. Fraud is strictly prohibited and crimes will be investigated.

Third-party links, Sites and Services

Our products may contain links to third party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Taltum Solutions S.L.. We do not endorse or assume any responsibility for such third party sites, information, materials, products or services. If you have access to any third-party website, service or content from Taltum Solutions SL, you do so at your own risk and you accept that Taltum Solutions SLwill not have any derivative liability of its use or access to any third party website, service or content.

Reasonable Use

All services are provided under the assumption of reasonable use, Taltum Solutions S.L. reserves the right to terminate or limit any service if notifications of reasonable use (at the discretion of Taltum Solutions S.L. staff) made to the client are not met. The termination of the service includes mining cryptocurrencies, performing denial of service attacks (Dos or DDos), sending mass emails, etc. ..

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