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Terms of service

Taltum Solutions LLC undertakes to provide services to the customer, subject to the following Terms of Service. Use of the Service Taltum Solutions LLC implies acceptance of the 'Terms of Service'. All provisions of this contract are subject to change from time to time at the discretion of Taltum Solutions LLC. The customer understands that the change to the Terms of Service by Taltum Solutions LLC will not be grounds for early termination of the contract or non-payment. By accepting these terms you indicate that you also accept the Minecraft End User License Agreement.

Refund and Disputes

Any type of service cannot be refunded once the invoice has been validated and the service has been delivered. In case our system does not deliver the server in less than 3 hours due to stock reasons or any other type of problem, you can ask for a refund through a Sales ticket. If you send a ticket to the Support department you will not be refunded. However, if the payment has not been received by us because PayPal in some cases leaves some payments pending to review and prevent fraud or Paymentwall does not validate the payment because in some payment methods of the Paymentwall platform are validated manually and can take up to 48 working hours for the payment to reach us and the order can be validated and the product delivered.

Taltum Solutions LLC will not be responsible for the automatic renewal of subscribed services except after cancellation of the same by the client, otherwise no refund will be required by the client.

Cancellations

The service will be suspended on the day of the due date, giving access to be able to pay it within 10 days, in case of not making the payment of the invoice the service will be suspended completely and your files deleted, you can also cancel at any time your server so that it does not generate invoice for the next month at https://thebeasthosting.com/clientarea.php

Limitation of Liability and Exclusion

Taltum Solutions LLC in no event, will be liable for any loss of data, interruption of information, or distribution of information, including but not limited to unauthorized access to our server systems or any other loss of data. Taltum Solutions LLC is not responsible for any interruption, delay, or disconnection of services for any period of time.

Taltum Solutions LLC is not responsible for any action taken on or on our Minecraft servers themselves. The only role of Taltum Solutions LLC is to provide server connectivity.

Support

Any request for support needed for Taltum Solutions LLC products must be submitted through the ticket billing system. A ticket may be sent from https://thebeasthosting.com/submitticket.php Any other form of contact other than the default ticket system is not guaranteed an adequate response from an official representative. Remember that all our services are not managed so if you have any configuration problem within the VPS we will not be able to help you, except for a global problem that if we have to intervene or you have contracted a Managed Service pack.

MySQL Agreement

Taltum Solutions LLC, you understand that we reserve the exclusive right to terminate it if we deem it necessary. In addition, our MySQL service is not to be used for your personal use, this is not limited to, but includes the use of MySQL for private websites, and other non-server uses.

Promotions

Taltum Solutions LLC cannot guarantee that all promotions and discount vouchers will remain operational at all times.

Legal contact

Taltum Solutions LLC reserves the right to seek and consult with appropriate authorities that may be involved in the event of an issue arising whether it is through violation of this policy or another unlawful act requiring the involvement of law enforcement.

Taltum Solutions LLC refers to any communication between the parties as confidential, about the distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. With the purchase of a server from Taltum Solutions LLC we allow us to modify the server, which includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft.

server. Taltum Solutions LLC will be taken seriously and will result in further investigation and potentially litigation. You will be suspended upon cancellation of payments to Taltum Solutions LLC your server. Files will be kept as long as possible after termination or suspension; however, the guaranteed amount of time is indeterminate. Taltum Solutions LLC reserves the exclusive right to stop, start, and modify your server.

Limited Policy

Unfair use - Disk space

If we encounter the server using any type of system to circumvent the limits placed on your server (such as slots or amount of RAM) your server is subject to being fired without right to refund.

Termination

Illegal use

Services Taltum Solutions LLC may not be used for illegal purposes or in support of illegal activities.

Taltum Solutions LLC reserves the right to cooperate with legal authorities and / or third parties harmed in the investigation of any crime or civil offense.

Threats

The use of the services Taltum Solutions LLC to transmit any material (by e-mail, upload, post or otherwise share) that threatens or encourages damage to or destruction of bodily property.

Harassment

The use of services Taltum Solutions LLC to transmit any material (by email, upload, post or otherwise) that harasses another.

Forgery or impersonation

Fraudulent activity

The use of the Taltum Solutions LLC service to make fraudulent offers to sell or buy products, goods or services, or to advance any type of financial scam such as 'pyramid schemes' and 'chain letters'.

Unauthorised access

The use of the service Taltum Solutions LLC to access, or attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Taltum Solutions LLC or computer software of another entity or electronic communications system, or telecommunications system, whether or not the intrusion into corruption or loss of data, is expressly prohibited and the offender Taltum Solutions LLC account is subject to immediate termination and further investigation.

If you provide your server data to anyone, access your server and you delete everything or do things wrong, we will not be liable for these damages, in the event that you make denial of service attacks or other illegal use in our terms of service, the charge will be to you. Nor are we responsible for any damages that may be done by any member of Discord such as Helper or Moderators as they are not an official staff of our company, they are only to moderate the Discord but not to help with internal aspects.

Network interruptions and antipathetic activity:

The use of the service Taltum Solutions LLC for any activity that affects the ability of other people or systems to use the services of Taltum Solutions LLC or the Internet. This includes 'denial of service' (DoS) against another network host or individual user. Interference with or disruption of other users of the network, services, or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use his or her network for illegal or inappropriate actions. A Subscriber may not allow their network, through action or inaction, to be configured in such a way that gives a third party the ability to use their network illegally or inappropriately. The entry and/or use of another company's and/or the unauthorized individual's computer system will result in the immediate termination of the account. Taltum Solutions LLC will not tolerate any customer attempting to access the accounts of others, or penetrate the security measures of other systems, whether or not the results of intrusion into corruption or loss of data.

Fraud

Fraud consists of a knowing misrepresentation or misleading statement, writing or activity performed with the intention that the person receiving it will act upon it. Fraud is strictly prohibited and crimes will be investigated.

Third party links, Sites and Services

Our products may contain links to third party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Taltum Solutions LLC. We do not endorse or assume any responsibility for such third party sites, information, materials, products or services. If you access any third party website, service or content from Taltum Solutions LLC, you do so at your own risk and you agree that Taltum Solutions LLC will have no liability arising from your use of or access to any third party website, service or content.

Reasonable Use

All services are provided under the assumption of fair use, Taltum Solutions LLC reserves the right to terminate or limit any service if notifications of fair use (at the discretion of the staff of Taltum Solutions LLC) made to the customer are not met. Termination of service includes mining crypto coins, carrying out denial of service attacks (Two or DDos), sending massive mails, etc...

Activity agreement (SLA)

TheBeastHosting guarantees that its services will be available 99.98% per month, in the event that services are unavailable for more than 0.02% of a completed month, the customer may request 1% of the monthly bill for that particular service as a credit to the account for every 15 minutes of additional downtime. We will not be able to give more than 100% of a service's monthly bill.

Maintenance windows scheduled at least two (2) days in advance are not eligible for credit compensation.

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